At
shop.tzaneen-pc-tech.co.za we are committed to your satisfaction!
This policy outlines the conditions under which you can return an item
purchased from our online store.
Conditions for
Return
·
You can return an item within 30 days of receiving your
order.
·
The item must be in its original, unopened packaging, with
all tags, manuals, and accessories included.
·
The item must be in unused and undamaged condition. If you
received a damaged item, please see the "Damaged Items" section
below.
Reasons for Return
·
You received an incorrect item.
·
The item is faulty or defective.
·
You changed your mind (see exceptions below).
Exceptions
·
We cannot accept returns for software, opened software
packages, or downloadable products due to the possibility of copying.
·
Custom-built computers, Used Items or Specifically
configured hardware cannot be returned unless they are faulty or defective.
·
If you Changed your mind, the item should be in original
condition sealed and unused (Note: Shipping fees will be deducted from total
amount).
Return Process
·
Contact Us: Before returning any item, please contact our
customer service team by email at tzaneenpctech@outlook.com to initiate the
return process and obtain a Return Merchandise Authorization (RMA) number.
·
Pack the Item: Carefully pack the item in its original
packaging, including all manuals, accessories, and the RMA number.
·
Ship the Item: Ship the item back to us to the address we
provided in the communication.
·
Please note: You are
responsible for the cost of return shipping. We recommend using a trackable
shipping method with insurance.
Shipping Costs for
Returns
·
Locally Sourced Products: Return cost for products sourced within
South Africa are absolutely FREE.
·
Internationally Sourced Products: For items that are sourced internationally,
a return cost and handling fee of approximately R300 will apply. This cost
helps cover the expenses associated with shipping and processing.
Refunds
·
Once we receive and inspect the returned item, we will
notify you of the approval or rejection of your refund.
·
If approved, your refund will be processed, and a credit
will be applied to your original payment method within 10 days.
·
For returns due to a change of mind, we will refund the
purchase price of the item, but not the original shipping cost.
Damaged Items
·
If you receive a damaged item, please contact us
immediately at tzaneenpctech@outlook.com to report the damage.
·
We will arrange for the return of the damaged item and send
you a replacement or issue a full refund, including shipping costs.
Warranty
·
Many of the products we sell come with a manufacturer's
warranty. Please refer to the product documentation for warranty information.
We
reserve the right to modify this return policy at any time.
Also
read: Delivery